Frequently Asked Questions

1. Is Fusionari jewellery made of real silver?

Yes. Our silver jewellery is made with 92.5% sterling silver, also known as 925 silver.

2. What does 92.5% Sterling Silver mean?

925 Sterling Silver means that the jewellery contains 92.5% pure silver and 7.5% other metals. Pure silver is naturally very soft, so it is alloyed with other metals to create a stronger material that is suitable for jewellery while retaining the beauty and properties of silver.

3. Do we use real gemstones?

Yes. Wherever a product is described as featuring a natural gemstone, we use naturally occurring gemstones. Since natural gemstones are formed by nature, each stone can have subtle variations in colour, texture, inclusions and pattern, making every piece unique.

4. Why does my gemstone look slightly different from the picture?

Natural gemstones are not identical. Differences in colour, pattern, translucency, inclusions and texture are natural characteristics and are not defects. Your piece may therefore have slight variations from the product images shown online.

5. Is the jewellery stamped 925?

Yes. Our silver jewellery carries the relevant 925/sterling silver marking.

6. Will 925 silver jewellery tarnish?

Yes. Sterling silver can naturally tarnish over time when exposed to air, moisture, sweat, perfumes, chemicals and other substances. Tarnishing does not mean that the silver is fake or impure. With proper care and regular cleaning, your jewellery can be restored to its original shine.

7. How do I take care of my silver jewellery?

Store your jewellery in a dry, airtight pouch or box when not wearing it. Avoid direct contact with perfumes, lotions, sanitizers, chemicals, water and excessive sweat. Gently wipe your jewellery with a soft jewellery cloth after wearing it.

8. Is the colour of the jewellery permanent?

The appearance of silver jewellery can change naturally over time due to oxidation and exposure to the environment. Pieces with additional finishes such as plating may also require extra care. Following our care instructions will help maintain the appearance of your jewellery for longer.

9. Does every piece come with a Certificate of Authenticity?

Yes. Each eligible Fusionari jewellery piece is accompanied by a Certificate of Authenticity stating the material and gemstone details provided for that piece.

10. Is Fusionari jewellery safe to wear?

Yes. All of our jewellery pieces are lead-, nickel- and cadmium-free, making our jewellery suitable for sensitive skin.

11. What do you mean by jewellery finish?

All of our products come in one of the four types of polishes:

Oxidised Finish

Creates a darker, antique-inspired look that highlights intricate details and adds a traditional touch to your jewellery.

Gold Finish (2.5 Micron Gold Plating)

Features a rich, warm gold 2.5 micron plating, bringing an elegant look to your jewellery.

Rhodium Finish

Offers a bright, silvery-white appearance with a refined, contemporary look.

High-Polish Finish

Gives the jewellery a smooth, glossy surface with a brilliant shine, highlighting the natural beauty of silver.

Every Fusionari piece is crafted to be treasured. With a little care, your jewellery can retain its beauty and finish for years to come.

• Keep it dry: Avoid direct contact with water, perfumes, lotions, hairspray and other chemicals.
• Store it carefully: Keep your jewellery in its Fusionari box or a separate, airtight pouch when not in use. Avoid storing multiple pieces together to prevent scratches.
• Clean gently: After wearing, wipe with a soft, dry jewellery cloth to remove moisture, oils and residue.
• Avoid rough handling: Natural gemstones require gentle care. Protect your pieces from drops, knocks and hard surfaces.
• Wear with care: Put your jewellery on last, after applying cosmetics and fragrances, and remove it before bathing, swimming or exercising.

A little note: Sterling silver may naturally tarnish over time when exposed to air and moisture. This is normal and can be managed with gentle cleaning and proper storage.

Shipping

• You can avail free shipping on prepaid orders.
• Orders are generally dispatched within 24 hours of confirmation, subject to product availability.
• Delivery timelines vary depending on your location and the courier service. Tracking details are shared once your order is dispatched.
• Cash on Delivery (COD) availability and applicable charges are displayed at checkout.

Returns & Exchanges

• If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery.
• Share your order number along with clear photographs or an unboxing video so our team can assess the issue.
• Returns are subject to inspection and approval under our return policy. Once the return is approved, the refund will be initiated in your original source of payment.
• For exchanges, a fee of INR 180 will be applicable due to shipment costs.

Need help? Reach out to our team through the Contact Us page or email us with your order details. We're happy to help!