At FUSIONARI, we want you to shop with confidence. This policy explains the process and conditions applicable to returns, exchanges and refunds for purchases made through FUSIONARI.

Eligibility for Returns

·         Return Window: Return requests must be raised within 2 days of delivery of the order.

·         Condition of Products: Products must be unused, unworn and returned in their original condition, with the original packaging, tags, certificates and any accessories intact.

·         Promotional Orders: Products purchased under Buy 1 Get 1, bundle offers or other promotional offers may be eligible for refund as store credit, subject to the terms of the applicable offer.

·         Discounted Products: Products sold at a discounted or strike-through price may be eligible for return unless specifically marked as non-returnable on the product page.

Return Conditions

·         Unused Products: Returned jewellery must be unused and in saleable condition.

·         Original Packaging: All original packaging, tags, certificates and accompanying items must be returned with the product.

·         Unboxing Video: For claims relating to a missing, damaged or incorrect item, an unboxing video showing the package from its sealed condition is strongly recommended and may be required for verification.

·         Verification: All returned products are subject to inspection and verification before a refund or exchange is approved.

Initiating a Return Request

·         Step 1: Contact FUSIONARI at support@fusionari.com within the applicable return period.

·         Step 2: Provide your FUSIONARI Order ID, registered contact number and the product(s) you wish to return.

·         Step 3: Clearly mention the reason for the return and provide photographs/videos or other information requested by our team.

·         Step 4: Our team will review the request and confirm the next steps, including pickup or return instructions, where applicable.

·         Step 5: Once the returned product is received and successfully verified, the applicable refund or exchange will be processed.

Refunds

·         Processing: Approved refunds will generally be processed within 7–10 working days after the returned product has been received and verified.

·         Prepaid & COD Orders: Refunds will normally be made to QR or UPI ID provided at the time of raising return request, COD Charges if any, will be deduct while refund.

·         Store Credit: Where an offer or specific product category provides for store credit instead of a monetary refund, the refund will be issued as FUSIONARI store credit in accordance with the applicable terms.

Exchange Policy

·         Exchange Window: Exchange requests should be raised within 5 days of delivery.

·         Damaged Item: An eligible damaged item may be exchanged for the same item, subject to availability and verification.

·         Wrong Item Received: If you receive an incorrect item, FUSIONARI will arrange an exchange for the correct item, subject to verification.

·         Size Issue: Where a different size/variant is available, an eligible size-related exchange may be offered for the same product.

·         Availability: If the exact item or variant is unavailable, our team will assist with the closest available option or, where applicable, process a refund/store credit.

Non-Returnable Items

·         Sale / Clearance Products: Products specifically marked as final sale, clearance or non-returnable on the product page are not eligible for return.

·         Used or Altered Products: Products that have been worn, altered, resized, repaired, damaged after delivery or returned without original packaging may not be accepted.

Need Help?

For any questions regarding returns, exchanges or refunds, please contact FUSIONARI at support@fusionari.com. Our team will be happy to assist you.

Important: This policy applies to purchases made directly through FUSIONARI channels and is subject to the terms displayed on the relevant product page at the time of purchase.