Return & Refund Policy – Fusionari

At Fusionari, we want you to love what you wear. If you’re not fully satisfied with your purchase, please review our return and refund guidelines below.

General Return Conditions

• All product sizes and details are mentioned in the product description. Kindly check measurements and specifications carefully before placing your order. Returns due to size issues are not eligible for refund or exchange.
• A return request must be raised within 7 days of receiving your order.
• Returned items must be:
• Unused and unworn
• In original packaging
• With tags intact
• Accompanied by proof of purchase (invoice or order confirmation)

Return Shipping

Customers are requested to bear ₹120 as return shipping charges. This amount will be deducted from the refund amount.

Products must be returned to:

ALOK JAIN EXIM Pvt Ltd
B-37, 1st Floor, Sector 6
Noida, Uttar Pradesh – 201301
India

Mandatory Unboxing Video for Damage Claims

Please record a clear unboxing video (360° view) in proper lighting while opening your package. This is mandatory for claims related to damaged, defective, wrong, or missing products.

Without an unboxing video, such claims may not be accepted.

Exchange Policy

• Exchanges are available only for defective, damaged, or incorrect items received.
• Minor colour, texture, or design variations from product images are not considered defects.
• If the requested item is unavailable for exchange, you will be informed and a refund will be processed instead.

Refund Process

• Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
• If approved, your refund will be processed to your bank within 3–7 business days.
• If approved, we will ask for your bank details and process the refund within 3–7 business days.

Delayed or Missing Refunds

If you haven’t received your refund yet:

• Please check your bank account again.
• Contact your card provider or bank, as processing times may vary.
• If you still have not received your refund, please contact us at:

📧 info@fusionari.com

Sale Items

Only regular-priced items are eligible for refunds. Sale, discounted are non-refundable unless received damaged or defective.

Need Help?

For any questions related to returns, refunds, or exchanges, please contact us:

📧 info@fusionari.com